The engagement began with a special 60-day guided trial—negotiated by MASA Consult—so EMCO could experience the value first-hand. Beyond implementation, MASA Consult supported EMCO with license advisory, contract negotiations, and long-term planning for Smartsheet adoption.
Blerton Zejneli led the refinement phase of the implementation, working hand-in-hand with EMCO teams to turn daily project management into a consistent standard while enabling fast setup and clear oversight of custom and ad-hoc projects.
MASA Consult provided training to help EMCO navigate the new environment and build internal skills. When leadership changes at EMCO put the project at risk, MASA Consult reintroduced the platform to new decision-makers, ensured continuity, and trained fresh teams on the solution—making sure the investment delivered long-term value.
Today at EMCO, Smartsheet connects the full project lifecycle. When sales submits a new request via a Smartsheet form, the Control Center automatically creates a project. As soon as milestones are reached, the assigned managers are notified so that work can continue without delay. The team also tracks key goals in Smartsheet, such as how long it takes to prepare a quote, giving them clearer insight into performance and bottlenecks.
“This solution was developed to reflect the way EMCO actually runs its projects, with close collaboration and ongoing refinement ensuring strong alignment with their real workflows” adds Blerton Zejneli.
The project schedule gives every team—design, production, and supply chain—a single view of responsibilities, deadlines, and progress. With nearly 300 ongoing projects (about 70 active at a time), Smartsheet enables each employee to focus solely on the tasks that matter to them.
Clarity and consistency across teams
Portfolio dashboards, set up by EMCO and maintained by MASA Consult, make it even easier to monitor progress. Instead of spending time on manually compiling reports and slideshows, the team can see meaningful performance insights at a glance. Employees can customize the dashboards to display information relevant to them.
With Smartsheet, EMCO employees finally have a single source of truth—replacing endless email chains and scattered spreadsheets.
“Thanks to Smartsheet and MASA Consult, our teams are better connected—with a central, always up-to-date source of information that is accessible to everyone and provides both an overview and relevant details for their own work,” says Osswald.
Tailored reports ensure people see only what’s relevant, rather than being buried in data.
“For me, as a project manager, it means I can focus on what matters—spending more time with customers and tackling real issues—instead of chasing information or reporting on things that are already documented.”
Beyond visibility, Smartsheet has also brought consistency across projects. In the past, each department worked in its own way, with little alignment. “Now, all projects follow the same standards, using common templates for project plans, budgets, and risk management,” adds Osswald.
